Shipping policy

Refund & Return Policy

Last Updated: August 29, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To start a return, please contact our customer support team with your order number and the reason for the return.

Damaged or Defective Items

If your Defrost Tray arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Please provide clear photos of the item and packaging so we can review your claim.

If approved, we will offer a replacement or a full refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, intentionally damaged, or altered after delivery cannot be returned.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellation

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

Shipping Costs

Shipping fees are non-refundable unless the item received is defective, damaged, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page.

We are committed to providing excellent customer service and will do our best to resolve any issues promptly.